Frequently Asked Questions

For a “typical” wedding (if there really is such a thing!), we suggest having roughly 22 sq. ft. per person. This will allow room for dancing, buffet, a DJ, and a bar. If you are having a band, you may need more space than this.

In most cases, yes. We need to make sure what you are thinking of doing will fit in the space, and be sure we know about any potential adversities for us being able to do our job to the best of our abilities. None of us want surprises when we arrive on site to your event! If we’ve been to the location before we usually don’t have to go look at it again, but are happy to do so if you feel more comfortable doing a walk-through with us for your event.

We advise having approximately 4 sq. ft. per person for a dance floor. You will inevitably have a few songs where the floor is packed, but for the most part, this amount of space will work well.

Please definitely check with your band/performers for this answer. Most bands specify their minimum stage requirements in their contract.

Yes! Your vendors are working a long, hard day, and need to eat a good meal.

Typically, vendors eat after guests have been fed, unless otherwise specified and arranged ahead of time.

The closer we can get our large box trucks to where we are working the better for you and us. Sadly, if we cannot get the truck(s) right to where we are working, there will end up being additional fees due to the costs of having either more staff, more equipment, more time, or all three to be able to provide you with the service you deserve and we hold ourselves to.

Our computer system needs a designated day to reserve the products that you have requested. We pick the earliest possible day to enter in to the computer but cannot always guarantee a delivery on that day as we have many other orders to fulfill for the week. We also reserve the right to deliver based on when we have a truck in your area.

Occasionally a problem may arise with equipment after delivery. We do our best to check and test any and all items that are most susceptible to failure while we are on site. Sometimes testing is not possible due to limitations like no electricity on site or client needing to move equipment before it is used. For these reasons we have a sales staff members available six days per week (Monday - Saturday) from 8:30-4:30 during the majority of the year. Our sales staff members can help troubleshoot a problem or can put another staff member in contact with you to help fix a problem over the phone. If this solution doesn’t fix the problem, we can send a staff member to your site, assuming there is time enough to do so before the event.

There are a few reasons why client deposits are non-refundable. The first reason is that the amount of money paid up front helps cover costs associated with planning, booking, and purchasing products that are used for your events. The second reason is typically there is not enough time after a cancellation to rebook the items.

As your event date approaches you will need to finalize a few details with us like final guest counts and catering menu selections if necessary. At this point we will finalize billing and charge you accordingly for the amount owed. You will not be required to pay for any unforeseen charges that are not already outlined in our Rental, Catering or Alcohol Catering Agreements other than your final amount owed. We do not like to charge our clients for anything unexpected before, during, or after your event, but do reserve the right to do so if extenuating circumstances arise.